AIPlay Guides: How to Deposit, Play & Win in Malaysia

TUTORIALS GUIDE

Aiplay user Guides

AIPLAY TUTORIALS

The AiPlay Tutorial Guide provides clear, step-by-step instructions to help users quickly understand and make the most of AiPlay’s powerful features.

How to Deposit via DuitNow QR at Aiplay — Complete Step-by-Step Guide

DuitNow QR is Malaysia’s national QR payment standard, operated by PayNet under Bank Negara Malaysia’s Real-Time Retail Payments Platform (RPP). For casino deposits, DuitNow is the preferred method because it processes in under 30 seconds, requires no third-party e-wallet top-up, and draws directly from your Malaysian bank account — making it faster and more friction-free than any card-based alternative

Before You Start — What You Need

A verified Aiplay account (email + phone OTP completed)
A Malaysian bank account linked to DuitNow (supported by all major Malaysian banks: Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank, Bank Islam, Bank Rakyat, and 30+ others)
Your banking app installed and logged in on your phone
Minimum deposit: RM10

Step-by-Step DuitNow Deposit Guide

Step 1: Log In to Your Aiplay Account

Open the Aiplay app or go to aiplay-official.net. Log in with your credentials or biometric authentication.

Step 2: Tap “Deposit” in the Navigation

In the Aiplay app, tap the Deposit button in the bottom navigation bar. On desktop, click Cashier → Deposit in the top-right menu.

Step 3: Select “DuitNow QR” as Your Payment Method

On the Deposit screen, you will see all available payment methods. Tap DuitNow QR. Do not select FPX Direct Banking if you want the QR method — FPX requires logging into your bank portal, while DuitNow QR is faster and works directly from any DuitNow-enabled banking app.

Step 4: Enter Your Deposit Amount

Type in your desired deposit amount. The minimum is RM30. There is no maximum for DuitNow deposits (subject to your bank’s daily DuitNow transaction limit, typically RM5,000–RM30,000 depending on your bank and account type).

If you are making a first deposit and want to claim the 288% Welcome Bonus, ensure your deposit is at least RM30 before proceeding.

Step 5: A DuitNow QR Code Appears — Open Your Banking App

Aiplay will generate a DuitNow QR code that is valid for 5 minutes. Do not close or refresh this screen.

On your phone, open your banking app (Maybank MAE, CIMB Clicks, Public Bank app, etc.) and navigate to the Scan QR or Pay & Transfer → QR Payment function.

Step 6: Scan the QR Code with Your Banking App

Point your banking app’s camera at the Aiplay DuitNow QR code displayed on screen. The payment details will auto-populate in your banking app — verify the merchant name shows Aiplay and the amount matches your intended deposit.

Security check: The merchant name on your banking app’s payment confirmation screen should always read “Aiplay” or “Aiplay Sdn. Bhd.” If you see any other merchant name, do not proceed. Cancel the transaction and contact Aiplay Live Chat.

Step 7: Confirm Payment in Your Banking App

Tap Confirm or Pay in your banking app. Depending on your bank, you may need to enter your banking PIN or approve via fingerprint/Face ID.

Step 8: Funds Appear in Your Aiplay Wallet

Return to the Aiplay app. Your deposit will be credited to your wallet within 30 seconds of the bank confirming the transaction. You will receive a push notification from the Aiplay app confirming the deposit amount.

Our test result: On a Samsung Galaxy A54 using Maybank MAE on Maxis 4G, the deposit was credited in 22 seconds. On an iPhone 15 Pro using CIMB Clicks on Unifi fibre hotspot, it was credited in 17 seconds.

Deposit Method Comparison

Method	Speed	Minimum	Maximum	Wagering Eligible	Best For
DuitNow QR	Under 30 sec	RM30	Bank limit	✅ Yes	Speed, daily deposits
Touch ‘n Go eWallet	Under 1 min	RM30	RM1,500/transaction	✅ Yes	TNG balance users
GrabPay	Under 1 min	RM30	RM1,500/transaction	✅ Yes	GrabPay balance users
FPX Direct Banking	1–3 min	RM30	RM30,000	✅ Yes	Large deposits
USDT (Crypto)	2–10 min	USD 20	No cap	✅ Yes	Crypto users, high volume

How to Withdraw Your Winnings

Before Your First Withdrawal — KYC Verification

All players must complete KYC (Know Your Customer) verification before their first withdrawal. This is a one-time process required by Aiplay’s licensing terms.

Required documents:

Photo ID: Malaysian MyKad or Passport
Proof of payment method: Screenshot of your DuitNow or banking app showing your name and account number

How to submit KYC:
Account → Profile → KYC Verification → Upload Documents

KYC is typically reviewed within 24 hours. You receive an email confirmation once approved. Subsequent withdrawals do not require re-verification unless your account details change.

Step-by-Step Withdrawal Guide

Step 1: Ensure Your Balance Is Withdrawable

Check your wallet balance. If you have an active bonus, the bonus amount (and any winnings generated from it) is held in a locked balance until the wagering requirement is cleared. Your original deposit amount is always withdrawable regardless of bonus status.

To check: Account → Wallet → Available for Withdrawal (vs. Bonus Balance).

Step 2: Go to Cashier → Withdraw

In the Aiplay app: tap Cashier → Withdraw. On desktop: click Cashier → Withdraw in the top menu.

Step 3: Select Your Withdrawal Method

Choose your preferred withdrawal method. For fastest processing, select the same method you used to deposit — this reduces verification friction and processing time.

Method	Typical Processing Time	Minimum	Maximum Per Transaction
DuitNow	10–20 minutes	RM50	RM30,000
Touch ‘n Go	20–40 minutes	RM50	RM5,000
GrabPay	20–40 minutes	RM50	RM5,000
FPX Bank Transfer	1–3 hours	RM100	RM50,000
USDT (TRC20)	30–60 minutes	USD 20	No cap

Step 4: Enter the Amount and Account Details

Enter the withdrawal amount. For DuitNow, enter your registered DuitNow phone number or scan your own DuitNow QR code. For bank transfer, enter your account number and bank name.

Security rule: Aiplay only processes withdrawals to accounts registered in the same name as your Aiplay account. Third-party withdrawals (to someone else’s account) are not permitted — this protects you from social engineering attacks where scammers request you withdraw and send funds to them.

Step 5: Submit the Withdrawal Request

Tap Submit. You will receive a confirmation notification.

Step 6: Monitor Status in Withdrawal History

Track your withdrawal in Account → Transaction History → Withdrawals. Statuses:

Pending: Request received, being processed
Processing: Payment dispatched to bank/e-wallet
Completed: Funds sent — check your banking app

Our test result: A RM500 DuitNow withdrawal submitted at 2:34 PM MYT on a weekday was completed at 2:49 PM MYT — 15 minutes from submission to bank receipt.